Introduction
ReturnKey (“we,” “our,” or “us”) provides return analytics services for Shopify merchants. This Privacy Policy explains how we collect, use, and protect information when you use our application.
Information We Collect
From Shopify Merchants (You)
When you install ReturnKey, we collect:
- Store Information: Your Shopify store domain and basic store details provided through Shopify's OAuth process
- Refund Data: Refund and return events sent via Shopify webhooks, including:
- Order IDs and refund IDs
- SKU/product information associated with refunds
- Refund amounts and dates
- Return reasons (if provided)
What We Do NOT Collect
- Customer names or contact information
- Payment card details
- Customer addresses
- Any data beyond what is necessary for refund analytics
How We Use Your Information
We use collected information to:
- Display refund analytics and trends in your dashboard
- Identify high-return SKUs and patterns
- Detect potential fraud signals
- Generate reports and insights
- Improve our service
Data Storage and Security
- All data is stored in encrypted databases hosted on secure cloud infrastructure
- We use industry-standard security measures to protect your data
- Data is transmitted using HTTPS/TLS encryption
- We do not sell your data to third parties
Data Retention
- Refund data is retained for as long as your account is active
- Upon uninstalling the app, you may request deletion of all your data
- We will delete your data within 30 days of a verified deletion request
Your Rights
You have the right to:
- Access: Request a copy of the data we hold about your store
- Deletion: Request deletion of your data at any time
- Export: Request an export of your data in a standard format
To exercise these rights, contact us at: ReturnKey403@gmail.com
GDPR Compliance (For EU Merchants)
If you are located in the European Union:
- We process data based on your consent (by installing the app) and our legitimate interest in providing analytics services
- You may withdraw consent at any time by uninstalling the app
- You have the right to lodge a complaint with your local data protection authority
Third-Party Services
We use the following third-party services:
- Shopify: For authentication and webhook delivery
- Cloud hosting provider: For data storage and application hosting
- Error monitoring service: For application stability (no personal data is logged)
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last Updated” date and, where appropriate, through the app interface.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: ReturnKey403@gmail.com
By installing ReturnKey, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.